Frequently Asked Questions

Welcome to Sunnydaze Store’s FAQ page! We’re here to help you with any questions about our gardening products and services. Below you’ll find answers to our most commonly asked questions.

About Our Products

What types of gardening products do you offer?
We specialize in premium gardening supplies including flowers & plants, greenhouses, insect & pest control solutions, planters, and watering & irrigation systems. Our products are selected to help you create and maintain your perfect garden.
Are your plants and flowers suitable for beginners?
Absolutely! We offer a range of plants suitable for all skill levels, from novice gardeners to experienced horticulturists. Many of our plants come with care instructions to help them thrive in your garden.
How do you package live plants for shipping?
Our gardening experts take special care in packaging live plants to ensure they arrive in perfect condition. We use protective materials and specialized containers to maintain moisture and prevent damage during transit.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes! We use industry-standard encryption to protect all your payment information. Your financial security is very important to us.
Do you offer discounts for bulk orders?
We occasionally offer special promotions. For large quantity orders, please contact our customer service at [email protected] to discuss potential discounts.

Shipping & Delivery

Quick Delivery Overview:
• Processing Time: 1-2 business days
• Standard Shipping: 10-15 days via DHL/FedEx ($12.95)
• Free Shipping: 15-25 days via EMS (orders over $50)
• Delivery to: Worldwide (excluding some Asian and remote areas)
How long does shipping take?
Standard shipping via DHL/FedEx typically takes 10-15 days after dispatch. Free shipping via EMS takes 15-25 days after dispatch. Processing time is 1-2 business days before shipment.
Do you ship internationally?
Yes! We’re proud to serve the global gardening community. We ship worldwide, excluding some Asian and remote areas. Please note that international deliveries may be subject to customs fees, which are the customer’s responsibility.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your gardening supplies’ journey to your doorstep.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in their original condition with all packaging intact. Please contact our customer service to initiate a return.
What if my plants arrive damaged?
While we take great care in packaging, sometimes issues occur during transit. If your plants arrive damaged, please contact us immediately at [email protected] with photos of the damage. We’ll work to resolve the issue promptly.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Account & Customer Service

How do I contact customer service?
Our gardening enthusiast team is happy to help! You can reach us at [email protected] for any questions or concerns.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and may give you access to special offers in the future.
Where is Sunnydaze Store located?
Our home is in Mesa, Arizona at 911 Hillside Street, Mesa, US 85225. We’re proud to serve gardeners worldwide!
Happy Gardening Tip: Plan ahead when ordering seasonal items! Consider our delivery times when preparing for planting seasons or setting up new garden features.

If you have any other questions not covered here, please don’t hesitate to contact our friendly customer service team. Happy gardening from all of us at Sunnydaze Store!