Returns & Exchanges Policy

At Sunnydaze Store, we want you to be completely satisfied with your gardening purchases. Just as we carefully nurture our plants, we stand behind the quality of our products. If for any reason you’re not happy with your order, we’re here to help.

Our Return & Exchange Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be in their original condition – unused, unplanted, and in their original packaging with tags attached.

Non-Returnable Items

To ensure the health and safety of our plant-loving community, we cannot accept returns on:

  • Live plants (from our Flowers & Plants section) due to their perishable nature
  • Opened Insect & Pest Control products for safety reasons
  • Custom or personalized planters
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging. For planters and greenhouses, please include all parts and accessories.
  4. Ship It Back: Send the package to our return center at the address provided in your approval email. We recommend using a trackable shipping method.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sunnydaze Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) to return/exchange: – [Product Name] – [Quantity] – [Reason for return/exchange] I have reviewed the return policy and confirm the item(s) meet all requirements. Preferred resolution: [ ] Refund to original payment method [ ] Store credit [ ] Exchange for [specific product if applicable] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your package
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline:
    • Credit card refunds: 5-10 business days to appear on your statement
    • PayPal refunds: 3-5 business days
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For exchanges of eligible items:

  • We’ll ship your replacement item once we receive the original product
  • You’ll be responsible for return shipping costs unless the exchange is due to our error
  • Price differences will be charged/refunded as needed

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 3 days of delivery
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange a free replacement or refund

Return Shipping Address

Upon approval, you’ll receive our return address. Do not send returns to our business address as we cannot accept packages there.

Note: International customers (outside the U.S.) may be responsible for customs fees on returned items.

Questions?

Our gardening enthusiasts are happy to help! Contact us at [email protected] with any questions about our return policy.

Thank you for letting Sunnydaze Store be part of your gardening journey. We’re committed to helping your garden – and your shopping experience – flourish!